BioSynx is a training, nutrition and coaching platform, available through this website and the app. This policy explains what data we process and why.
Data we collect
Sign-up and purchase: name, email and, if you provide it, WhatsApp number.
App usage: workouts, meals, measurements, weight, progress photos and messages exchanged with your coach.
Health data you choose to record, such as goals, dietary restrictions and injuries.
Technical data: language, time zone, device type and access logs.
Sensors and device data (app)
Health: with your permission, the app reads steps, calories, distance, heart rate, sleep and workouts from the Health app (HealthKit on iPhone) or Health Connect (Android), only to show them on your dashboard and your coach's. We never write to those apps and never use this data for advertising.
Camera: used for Plate Scan and progress photos (stored in your account) and for the Virtual Coach, which analyzes movement on the device itself; in server analysis mode, frames are processed in real time and are not stored. The AI progress projection uses your front photo only to generate the images in your account.
Microphone: audio sent to the assistant is transcribed and kept as a message in the conversation.
Bluetooth: used only to read the signal from your scale; the app does not connect to other devices.
You can revoke any of these permissions at any time in your device settings; the rest of the app keeps working.
How we use it
To deliver the material and grant your access.
To build and adjust workouts and meal plans, including with artificial intelligence features.
To let your coach follow your progress.
To send notices about your account and, if you agree, news.
To comply with legal obligations and prevent fraud.
Payments
Payments are processed by Cakto (Brazil) and Stripe (other countries). We never receive or store your card number. We only keep the purchase record: product, amount, date and status.
Who we share it with
We share data only with those needed to run the service: your coach, payment processors, our hosting provider and the artificial intelligence providers that process app requests. We do not sell personal data.
International transfers
Some providers are located outside your country. In those cases data is transferred only to provide the service and with the safeguards required by applicable law.
How long we keep it
We keep your data while your account is active. After it is closed, we keep only what the law requires, such as tax records of purchases.
Your rights
You may request access, correction, portability or deletion of your data, and withdraw consent at any time, under the GDPR (European Union), the LGPD (Brazil) and equivalent laws. Account deletion can be requested from your coach or through our support channels.
Cookies
We use cookies that are necessary to keep you signed in, remember your chosen language and identify the coach link you arrived through. We do not use third-party advertising cookies on this website.
Minors
The service is intended for people aged 18 or older. Minors may only use it with the authorization and supervision of a parent or guardian.
Changes to this policy
If this policy changes in a relevant way, we will let you know in the app or by email. The date at the top shows the version in force.